If your phone cannot detect the QR code on the device during setup, check the following points.
1. Lighting & Lens Cleanliness
Ensure the environment is well-lit; your phone may have trouble focusing in dark or dim environments. Make sure your phone's camera lens is clean.
2. Distance & Focus
Avoid holding the camera too close to the QR code. Keep the phone about 10–15 cm (4–6 inches) away, making sure the entire code fits inside the scan frame.
3. Physical Condition of the Code
If the label on the device is torn, faded, scratched, or painted over, the camera may fail to read it. Clean it gently with a slightly damp cloth and dry it before scanning.
If the QR code still cannot be scanned or the label is damaged, take a clear photo and send it to us via support. Our team will guide you through the setup process.