We Want to Help
If you are not happy with your Grungard product or experience, we genuinely want to hear from you and work toward a solution.
1. Technical Issues
Many concerns stem from configuration or connectivity problems that can be resolved quickly. Before requesting a return, try the following:
- Browse the relevant articles in our Knowledge Base for step-by-step solutions.
- Contact our support team — we will walk you through the troubleshooting process.
2. Resolution Process
If the issue persists after troubleshooting, our team will evaluate the situation and offer one of the following:
- Remote firmware update or configuration reset.
- Replacement of the device if a hardware defect is confirmed.
- Full refund if the product does not meet your expectations within the return window.
3. Your Warranty Rights
All Grungard devices are covered by a 2-year warranty against manufacturing and design defects. If your device fails due to a covered issue, we will repair or replace it at no cost.
4. Contact Us
Reach out via email at [email protected] or call 888-USE-GRUN. We are committed to making things right.